If for any reason you are unsatisfied with your purchase, returns will be accepted within 60 days of purchase.
This Returns and Exchanges Policy applies to all purchases made through the website YoungandLush.com. We are pleased to accommodate returns and exchanges within 60 days on all products. Please send the unused portion along with the original packaging that you received. A photo of the product will be requested before the returns process starts. You may email your returns request along with your photo and order # to firstname.lastname@example.org.
I RECEIVED A DAMAGED, DEFECTIVE, OR WRONG ITEM(S). WHAT SHOULD I DO?
Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 45 days from delivery date and specify the damage, defect, or wrong item(s) including a picture of the packaging with clear tracking number shown and the picture of the product received. We will gladly send out a replacement of the original item(s) purchased at no cost as long as the merchandise is available.
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or FedEx insured parcel post because Young and Lush will not be responsible for lost returns.
You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
HOW CAN I TRACK MY RETURNS?
Track your return/exchange using the information provided by your carrier to ensure it has been delivered to . We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history.
WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received the return. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
HOW MAY I CONTACT YOU?
You may contact us by e-mail at email@example.com. The team operates seven days a week, 24 hours a day. To get in touch, please include your order number and product details in the email. We always guarantee a response within 24 hours and will be happy to help you!